Refund policy

Returns
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  

To complete your return, we require a receipt or proof of purchase. Kindly contact us with your queries at bozooblm@gmail.com

You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken Bozoo Company will be liable for that cost.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bozooblm@gmail.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bozooblm@gmail.com with your details. The Courier Guy will collect the product from you.

Shipping
To return your product, send us an email at bozooblm@gmail.com with your details. The Courier Guy will collect the product from you.